{"document":{"aggregate_severity":{"namespace":"https://www.suse.com/support/security/rating/","text":"moderate"},"category":"csaf_vex","csaf_version":"2.0","distribution":{"text":"Copyright 2024 SUSE LLC. All rights reserved.","tlp":{"label":"WHITE","url":"https://www.first.org/tlp/"}},"lang":"en","notes":[{"category":"summary","text":"SUSE CVE-2019-9892","title":"Title"},{"category":"description","text":"An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.","title":"Description of the CVE"},{"category":"legal_disclaimer","text":"CSAF 2.0 data is provided by SUSE under the Creative Commons License 4.0 with Attribution (CC-BY-4.0).","title":"Terms of use"}],"publisher":{"category":"vendor","contact_details":"https://www.suse.com/support/security/contact/","name":"SUSE Product Security Team","namespace":"https://www.suse.com/"},"references":[{"category":"external","summary":"CVE-2019-9892","url":"https://www.suse.com/security/cve/CVE-2019-9892"},{"category":"external","summary":"SUSE Security Ratings","url":"https://www.suse.com/support/security/rating/"},{"category":"external","summary":"SUSE Bug 1133755 for CVE-2019-9892","url":"https://bugzilla.suse.com/1133755"},{"category":"external","summary":"SUSE Bug 1139406 for 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through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.","title":"CVE description"}],"product_status":{"recommended":["SUSE Package Hub 15 SP1:otrs-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-doc-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-itsm-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1","SUSE Package Hub 15:otrs-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-doc-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-itsm-5.0.42-bp150.2.10.1","openSUSE Leap 15.1:otrs-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-doc-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-itsm-6.0.29-lp151.2.6.2","openSUSE Leap 15.2:otrs-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-doc-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-itsm-6.0.29-lp152.2.3.4"]},"references":[{"category":"external","summary":"CVE-2019-9892","url":"https://www.suse.com/security/cve/CVE-2019-9892"},{"category":"external","summary":"SUSE Security Ratings","url":"https://www.suse.com/support/security/rating/"},{"category":"external","summary":"SUSE Bug 1133755 for CVE-2019-9892","url":"https://bugzilla.suse.com/1133755"},{"category":"external","summary":"SUSE Bug 1139406 for CVE-2019-9892","url":"https://bugzilla.suse.com/1139406"},{"category":"external","summary":"Advisory link for openSUSE-SU-2020:0551-1","url":"https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/HV3MGQ2UEPGYIRJRUZLM3IXFHMD2WSCZ/"},{"category":"external","summary":"Advisory link for openSUSE-SU-2020:1475-1","url":"https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/3LYOX4CJJPHH5WJGU4WJCXSIRJ5YPPB7/"},{"category":"external","summary":"Advisory link for openSUSE-SU-2020:1509-1","url":"https://lists.opensuse.org/archives/list/security-announce@lists.opensuse.org/thread/S5NKKTAPXGTZI4XHFQ7KLWHRJLJIOZSW/"}],"remediations":[{"category":"vendor_fix","details":"To install this SUSE Security Update use the SUSE recommended installation methods like YaST online_update or \"zypper patch\".\n","product_ids":["SUSE Package Hub 15 SP1:otrs-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-doc-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-itsm-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1","SUSE Package Hub 15:otrs-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-doc-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-itsm-5.0.42-bp150.2.10.1","openSUSE Leap 15.1:otrs-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-doc-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-itsm-6.0.29-lp151.2.6.2","openSUSE Leap 15.2:otrs-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-doc-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-itsm-6.0.29-lp152.2.3.4"]}],"scores":[{"cvss_v3":{"baseScore":6.5,"baseSeverity":"MEDIUM","vectorString":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","version":"3.1"},"products":["SUSE Package Hub 15 SP1:otrs-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-doc-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP1:otrs-itsm-6.0.29-bp151.3.6.2","SUSE Package Hub 15 SP2:otrs-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-doc-6.0.29-bp152.2.8.1","SUSE Package Hub 15 SP2:otrs-itsm-6.0.29-bp152.2.8.1","SUSE Package Hub 15:otrs-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-doc-5.0.42-bp150.2.10.1","SUSE Package Hub 15:otrs-itsm-5.0.42-bp150.2.10.1","openSUSE Leap 15.1:otrs-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-doc-6.0.29-lp151.2.6.2","openSUSE Leap 15.1:otrs-itsm-6.0.29-lp151.2.6.2","openSUSE Leap 15.2:otrs-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-doc-6.0.29-lp152.2.3.4","openSUSE Leap 15.2:otrs-itsm-6.0.29-lp152.2.3.4"]}],"threats":[{"category":"impact","date":"2019-04-30T03:28:32Z","details":"moderate"}],"title":"CVE-2019-9892"}]}